Frontier Airlines Agents Fired For Mocking Denied Customer

A video of two gate brokers clowning a passenger making an attempt to catch his flight on Frontier Airways has had the web in disbelief. The clip turned such a speaking level that it obtained Frontier’s consideration, with the airline now confirming that each employees members are not working for the corporate. Right here’s the lowdown on what went down…

RELATED: Frontier Airways Underneath Investigation After Workers Try To Extort Buyer | TSR Investigates

Two Brokers Argue With A Passenger Over His Late Verify-In

In response to the New York Put up, the incident occurred on Friday, Could 2, when a male buyer supposed to journey from Raleigh to Boston. In response to sources, he reached the airport 50 minutes earlier than his flight was set to take off, lacking Frontier’s strict 60-minute check-in deadline.

Since he couldn’t use the self-service kiosk anymore, he approached the counter, solely to be told of a $25 “agent help payment” for in-person check-in. The passenger was caught off guard and argued with the brokers as he expressed his frustration over the surprising cost. He pulled his telephone out to file the argument, as he’s heard saying, “I’m by no means flying this sh—y airline once more.”

Frontier Airways employee refuses to let a person examine into his flight, taunts him as he tries speeding so he would not miss his flight.

Man: “I paid for a ticket.”

Employee: “You did not pay $25 for an agent help payment. Good day? And also you thought you was gonna get in your flight. And also you… pic.twitter.com/A6m3rb1KsO

— Collin Rugg (@CollinRugg) Could 7, 2025

Issues Obtained Heated As The Argument Continued

The scenario shortly escalated because the buyer nonetheless refused to pay the extra sum. Nonetheless, the brokers have been unwilling to alter their minds given the corporate’s coverage. As a substitute, they started filming him with their telephones earlier than mocking him with, “And also you thought you was gonna get in your flight?”

One agent added, “Make me examine you in,” whereas her colleague laughed. The passenger insisted he had paid for his ticket, however the brokers dismissed him because of his late arrival. Per the NY Put up, the shopper ended up reserving a brand new flight with JetBlue, which value him $500. However his ticket with Frontier was refunded after he filed a grievance towards the brokers.

Frontier Airways Says The Brokers Are No Longer “Related” With The Firm

Effectively, not even per week after the video was posted, the 2 Frontier Airways gate brokers are not employed with he firm. Frontier Airways, addressing the incident in an announcement to TMZ, mentioned:

“We’re conscious of what occurred and have been instantly in contact with the shopper. The people in query, who work for a 3rd social gathering contractor, are not related to the Frontier account.”

The airline emphasised that the brokers have been employed by a third-party contractor, additional distancing itself from their actions. In the meantime, the fired people, whose identities haven’t been disclosed, haven’t mentioned a phrase about their obvious termination as of but.

Social Media Reacts To The Video

The video, which was uploaded to X person Collin Rugg’s web page, had amassed over 15 million views inside two days after it was posted on Tuesday, Could 6. Peep a few of the reactions from the thread beneath…

@moment-mirthful tweeted, “@FlyFrontier, I’d NEVER fly Frontier after seeing this video of those two girls giving this buyer such a troublesome time! I hope whoever he’s sees this and information a Civil Rights Violation! That is SO flawed!”

@Eng1neerjack wrote, “Effectively that’s why you don’t fly frontier Airways. I’ve began flying once more for work. However I can’t fly frontier airways”

@HighRockMikey tweeted, “I really feel like there’s extra to this story. Buyer *may* be flawed. Workers attitudes are *positively* flawed. Although there might be extra context, this isn’t good PR for Frontier Airways. Particularly with 15M+ views.”

Elsewhere, DLJamesOrtega wrote, “Deadline to examine in is minimal an hour earlier than the flight. The attendants are within the RIGHT and the man holding the digicam is WRONG.”

You couldn’t pay me to fly Frontier or Spirit……… The Waffle Home’s of the sky……. pic.twitter.com/P5reUJXkKh

— Frequent Cent$ (@Common_Cent1) Could 7, 2025

And he appears to have arrived half-hour earlier than his flight DEPARTS, which signifies that he IS LATE.

And sure, these gate attendants aren’t performing “skilled,” however on the similar time, they very effectively may be CORRECT.

See Matthew 7:1-5.

— J Caleb Jones (@JCalebJones) Could 7, 2025

And also you thought you have been gonna preserve your job

And also you thought you have been gonna preserve your job

And also you thought you have been gonna preserve your job

And also you thought you have been gonna preserve your job

— Michael Sarnak (@mikiesarnak) Could 7, 2025